Twilio vs Zoho Voice: voice and SMS API pricing compared
Updated 2026-11-10 · listed A to Z, not ranked
Twilio bills messaging per message segment and voice per minute, plus a monthly fee for each phone number. Carrier fees and 10DLC registration fees are charged on top.
Zoho Voice is a cloud phone system and contact-center tool from Zoho. Plans are billed per user or per admin license, with call charges on top.
Listed A to Z, from twilio.com and zoho.com. Every figure below is quoted from those pages.
- Main price table
- SMS outbound or inbound (long code, toll-free, short code), MMS outbound, MMS inbound, Failed message processing fee
- Free option
- None in the published plan table
- Published prices
- SMS $0.0083 per segment, MMS, voice per minute, phone number rental and the free trial credit.
- Main price table
- Basic, Standard
- Free option
- Basic: US$34 per user/month
- Published prices
- Basic US$34 per user/month and Standard US$49 per admin plus 10 agents/month, billed annually. Call charges apply.
How we checked: Prices quoted from each official pricing page: Twilio checked Nov 10, 2026, Zoho Voice checked Nov 10, 2026. Taxes, usage overages and promotions can change what you pay; confirm with each provider before you buy.
How they compare
- Main price table. Twilio lists 4 entries (SMS outbound or inbound (long code, toll-free, short code), MMS outbound, MMS inbound, Failed message processing fee); Zoho Voice lists 2 (Basic, Standard).
- Free option. Twilio: none in the published plan table. Zoho Voice: Basic: US$34 per user/month.
- How prices are quoted. Twilio: “US messaging”. Zoho Voice: “Plans (billed annually)”.
Twilio plans and prices
| Item | Price |
|---|---|
| SMS outbound or inbound (long code, toll-free, short code) | $0.0083 per segment |
| MMS outbound | $0.022 per message |
| MMS inbound | $0.0165 ($0.02 toll-free) |
| Failed message processing fee | $0.001 |
| Item | Price |
|---|---|
| Local: make a call | $0.0140 per minute |
| Local: receive a call | $0.0085 per minute |
| Toll-free: make / receive | $0.0140 / $0.0220 per minute |
| Browser or app calling | $0.0040 per minute |
| SIP interface | $0.0040 per minute |
| Local number | $1.15 per month |
| Toll-free number | $2.15 per month |
From twilio.com, checked Nov 10, 2026. Full breakdown: Twilio pricing.
Zoho Voice plans and prices
| Plan | Price | Includes |
|---|---|---|
| Basic | US$34 per user/month | Unlimited calling in the US and Canada; 1,000 free incoming and 250 free outgoing minutes per license a month |
| Standard | US$49 per admin and 10 telephony agents/month | 10 telephony agents per license; 1,000 free incoming and 250 free outgoing minutes per license a month; call monitoring, power dialer |
Call charges apply on top of the plan price. Both plans offer a free trial.
From zoho.com, checked Nov 10, 2026. Full breakdown: Zoho Voice pricing.
FAQ
How much does Twilio cost?
SMS $0.0083 per segment, MMS, voice per minute, phone number rental and the free trial credit. (checked Nov 10, 2026).
How much does Zoho Voice cost?
Basic US$34 per user/month and Standard US$49 per admin plus 10 agents/month, billed annually. Call charges apply. (checked Nov 10, 2026).
Do Twilio and Zoho Voice have a free option?
Twilio: none in the published plan table. Zoho Voice: Basic: US$34 per user/month.
Which is better, Twilio or Zoho Voice?
We do not pick a winner. The two price and package their products differently; the tables above quote each official pricing page so you can match a plan to your own usage.
Where do these prices come from?
Each vendor's own pricing page: twilio.com (checked Nov 10, 2026) and zoho.com (checked Nov 10, 2026). Prices change; confirm on the vendor's page before you buy.
Sources (official pages, read 2026-11-10)
- twilio.com
- twilio.com/en-us/sms/pricing/us
- twilio.com/en-us/voice/pricing/us
- zoho.com
- zoho.com/voice/pricing.html
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